Gain new conquest customers
Win Back 70% (Average) Lapsed Customers
Take market share of segment 2 & 3
Restore absorption performance
13% (average) Higher Invoice Value
Find out which customers are going to leave before they do
Operating profit of 30%+
Guaranteed 400% Revenue Return
How SecretService™ Works
Partnering with the UK's leading retailer groups
Julian Bawdon, Director, Baylis Group
We specifically wanted to attract more ‘All makes and models’ servicing into our 8 workshops. The result of the campaign to date achieved just that, but also exceeded our expectations in that over 90% of the 1200 odd bookings so far have been conquest customers. It keeps our workshops busy whilst also returning profit. There’s no hassle, just new customers every day. I’ve recommended SecretService™ to other Vauxhall dealerships who have also seen the benefits of growing their share of local aftersales in this way.
Richard Martin, Finance Director, Johnsons Cars.
Having recently conducted a successful and profitable pilot with SecretService™, Johnsons Cars will now be rolling this innovative product out across the group.
The programme fits strategically within our core service operations and we look forward to strengthening our relationship with Karen and the SecretService™ team moving forward.